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- About Mas
We manage personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Intowork Australia and its group of businesses are committed to protecting the privacy and personal information of our clients, who generally include applicants for positions, students for training programs, apprentices and trainees and host employers and government agencies.
We will collect information essential to providing our services, and information required by State and/or Federal Government Departments.
The information collected may differ for various clients, however, may include (but not limited to) the following:
We use a number of collection methods, however, where practical, we prefer to collect personal information directly from an individual or organisation. This is done by a person filling out a form, personal interview or meeting, phone conversations or from material supplied by a person such as a business card or resume. Information can also be collected from our websites through receiving position and placement applications and emails.
We may use temporary (session) cookies or permanent cookies when you access our web site. This allows us to recognise your browser and track the web pages you have visited. You can switch off cookies by adjusting the settings on your web browser. If you disable cookies on your browser or device, you may not be able to fully experience all features of the website.
All means of collection of personal information will be by lawful and fair means and will be used and disclosed for the primary purpose for which it was collected. Typically this will include:
We would reasonably require under Australian law to deal only with individuals who have identified themselves, and who do not use pseudonyms.
We will only collect sensitive information if needed and if it is reasonably necessary or directly related to our functions or activities. This will only be collected if the individual consents.
If we receive personal information and did not solicit the information we will within a reasonable period determine whether or not we could have collected the information if we had solicited the information and destroy it if not required.
We will destroy the information or ensure the information is de-identified if we believe that we could not have collected the personal information.
Where possible we will take such reasonable steps to notify the individual of the personal details collected from someone other than the individual.
Any personal information collected for a particular primary purpose will only be used for that purpose, unless the individual has consented to the use and disclosure of the information for a secondary purpose.
We will not disclose any held personal information about an individual for the purpose of direct marketing unless:
We will not disclose personal information held to an overseas recipient.
We will not adopt a government related identifier of an individual as its own unless, it is required or authorised by or under Australian Law.
We will not use or disclose government related identifiers on an individual unless:
We will take such reasonable steps (if any) to ensure that the personal information collected is up-to-date, accurate and complete.
We will take steps to ensure the protection of personal information from:
All personal information you provide is held on secure servers.
We will destroy any information that is no longer needed in line with Australian legislation.
We will correct our information if requested by an individual to ensure that it is accurate, up to date and complete.
If you believe that there is an error or information is missing then you should contact the Privacy Officer by email [email protected] and we will try to correct or add the information as soon as possible.
If you make a request for access to the personal information held on you, we will respond within a reasonable period after the request has been made. You will need to provide proof of identity in order to obtain access to your personal information.
We may charge you for the time and effort; however, the charges will not be excessive.
If we refuse to provide you with access then written notice will be provided setting out the reasons for refusal and the complaint process mechanisms available.
Reasons why a refusal may occur are varied and may include:
Please make contact by email to the [email protected]
At all times, privacy complaints will be treated seriously, dealt with promptly and in a confidential manner. If you make a complaint about privacy, we will acknowledge receipt of your complaint and commence an investigation into your complaint and will inform you of the outcome of your complaint within a reasonable period of time following the completion of the investigation.
Last updated April 2016